What Our Clients Say

We ship temperature-sensitive biologics across 14 countries, and before VM we were losing product to excursions every quarter. Their cold chain team didn't just fix the problem — they instrumented our entire operation so we catch deviations before they become losses. Our spoilage rate is down to under 1%, and for the first time, our quality team sleeps through the night.

Our previous 3PL told us '4-day processing is standard during peak.' VM got us to 99.4% same-day dispatch, even through Black Friday. The difference isn't just the tech — it's that their team actually cares about our metrics. They flagged our returns bottleneck before we even saw it in our own data and had a fix in place within two weeks.

We were juggling seven freight forwarders and three customs brokers across our supplier network. VM consolidated everything into a single operation and cut our cross-border transit times by nearly 40%. Our production planners now have real-time visibility into every inbound shipment — no more guessing when components will arrive.

Last-mile delivery was our biggest customer complaint driver by a wide margin. VM rebuilt our entire delivery network — new micro-hubs, 2-hour windows, real-time tracking. Our first-attempt delivery rate went from 71% to 96%, and our NPS recovered 15 points. Our store managers actually get compliments on delivery now, which never happened before.

Ocean freight was a black box for us — we'd book a container and hope it showed up on time. VM gave us vessel-level tracking, port congestion alerts, and a clear picture of transit times we could actually plan around. They renegotiated our carrier contracts and brought rates down by 14% while improving reliability.

Managing shelf-life-sensitive inventory across 200+ retail locations is a coordination nightmare. VM's warehouse management system integrates directly with our demand planning, so we're not just storing product — we're positioning it for the fastest possible replenishment. Stockout rates dropped 32% in the first quarter after implementation.

Seasonal scaling used to mean 60 days of chaos — hiring temps, managing overflow storage, dealing with late deliveries. VM built a flexible fulfillment model that scales up and down with our demand. During our spring launch, we processed 3x normal volume with zero delays. For a fashion brand, that kind of reliability during peak is everything.

Customs clearance was the bottleneck in every international lane we operated. VM's brokerage team reclassified over 200 of our SKUs with proper HS codes and set up bonded warehousing that improved our cash flow by over a million dollars annually. They handle the complexity so our team can focus on what they do best.